Mark-Taylor is the region's longest-standing investment manager, developer and owner of Class-A multifamily real estate on behalf of numerous third-party owners.

We are proud to be recognized as Ranking Arizona’s #1 Multifamily Builder and Manager, a Best Place to Work in the Multifamily Industry, Healthiest Employer by the Phoenix Business Journal, and more.

As our portfolio continues to grow, so do our Integrated Operations Network! Mark-Taylor is hiring a Leasing Specialist I, to assist with converting prospective resident inquiries into signed leases, through the delivery of exceptional customer service for our prospective residents.

As a Leasing Specialist I, you will work at our Corporate office located in McCormick Ranch neighborhood of Scottsdale, AZ. You will represent the Mark-Taylor by effectively collaborating with onsite community teams to facilitate a smooth and efficient future resident experience.

You're Excited About This Role Because You Will:

• Manage a high volume of inbound calls from prospective residents, delivering exceptional customer service.
• Provide comprehensive information on property availability, pricing, unit features, and community amenities.
• Address inquiries related to lease terms, application requirements, and move-in procedures with clarity and professionalism.
• Meet weekly targeted goals at 85% consistency.
• Leverage persuasive communication skills to convert inquiries into property tours and completed applications.
• Highlight property advantages and tailor recommendations to align with the prospect’s specific needs.
• Accurately input and update prospect details in the CRM system. Maintain an organized follow-up systems, setting reminders to optimize callback opportunities and enhance conversion rates.
• Maintain a friendly and professional demeanor, ensuring a positive fist impression of the property.
• Follow standard operating procedures to ensure accuracy and compliance.
• Participate in ongoing training and development through Mark-Taylor programs and San Casa virtual learning to stay updated on policies and best practices.

We're Excited to Meet You! Ideally, You Will Bring:

• Entry-level customer service or sales experience is preferred, or translatable skills.
• Strong communication and interpersonal skills to engage with prospective residents professionally and empathetically.
• Demonstrated ability to remain calm and effective in high-call volume situations.
• Proficiency with basic computer applications and a proven ability to quickly adapt to new systems.

Why You’ll Love Working at Mark-Taylor:

• Opportunities for career growth
• Employee referral program
• Paid time off, paid sick time, paid holidays, paid volunteer time
• Medical, dental, vision benefits, including paid parental leave
• 401k with company match
• Employee appreciation events
• MT Wellness program with optional Gympass membership
• Access to all Mark-Taylor Residential amenities (including our resort-style pools and fitness centers)

Mark-Taylor is an equal opportunity employer and a drug-free workplace. All of our employees undergo pre-employment screening which includes drug testing.

The starting hourly pay rate for Leasing Specialist I, is $19.00. This position is eligible for monthly bonuses and a wardrobe allowance. The Leasing Specialist I position will require weekend availability.

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